Refund Policy

1. Scope

This Refund Policy governs refund requests for purchases and platform-facilitated transactions made through Jeevanaadi. It should be read together with our Terms and Conditions and any product-specific return or cancellation terms published by the seller.

2. Eligible Refund Scenarios

Refunds may be considered in situations including, but not limited to:

• Payment was captured but the order could not be fulfilled
• The delivered item materially differs from the approved order specification
• The order is cancelled before dispatch in accordance with applicable terms
• Duplicate payment or excess payment was made for the same transaction

3. Non-Eligible Cases

Refunds are generally not available for:

• Completed deliveries accepted without timely dispute
• Customized, made-to-order, or specially sourced industrial goods unless otherwise agreed
• Claims arising from misuse, improper storage, or unauthorized modification after delivery
• Delays caused by force majeure or third-party logistics issues outside the platform's direct control

4. Request Timeline

Buyers should submit refund requests as soon as the issue is identified. Supporting documents such as invoices, delivery proof, photographs, inspection notes, and payment references may be required for review.

5. Review Process

Once a request is submitted, Jeevanaadi and the relevant seller may review the transaction details, supporting evidence, and fulfillment status. Additional clarification may be requested before a decision is made.

6. Refund Method and Timing

Approved refunds are typically processed back to the original payment method or by another compliant method agreed with the parties. Processing timelines can vary depending on the payment gateway, banking channels, and verification requirements.

7. Deductions and Adjustments

Where applicable, refunds may be adjusted for shipping already incurred, inspection charges, restocking fees, taxes, or other non-recoverable costs, subject to the governing order terms and applicable law.

8. Contact

For refund-related assistance, please contact the Jeevanaadi support team through the platform contact channels with your order number and transaction details.